Politika e privatësisë
For individuals in the European Economic Area, United Kingdom, and Switzerland, you can read this version of our Privacy Policy.
For individuals in the Republic of Korea, please refer to the Korea Addendum.
At OpenAI, our mission is to ensure that artificial general intelligence benefits everyone. We build tools like ChatGPT and Sora to help people learn, create, and solve problems. We at OpenAI (together with our affiliates, “OpenAI”, “we”, “our” or “us”) are committed to respecting your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to personal data that we collect from or about you, and how we use it when you use our website, applications, and services (collectively, “Services”).
This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.
For information about how we collect and use training information to develop our language models that power ChatGPT and other Services, and your choices with respect to that information, please see this policy as well as this help center article(hapet në një dritare të re).
We collect personal data relating to you (“Personal Data”) as follows:
Personal Data You Provide: We collect Personal Data if you create an account to use our Services or communicate with us as follows:
- Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, date of birth, payment information, and transaction history, (collectively, “Account Information”). Some of our Services may also allow you to upload a profile picture, a username, or other information as part of your Account Information.
- User Content: We collect Personal Data that you provide in the input to our Services (“Content”), including your prompts and other content you upload, such as files(hapet në një dritare të re), images(hapet në një dritare të re), audio and video(hapet në një dritare të re), Sora characters(hapet në një dritare të re), and data from connected services(hapet në një dritare të re), depending on the features you use. Some of our Services allow you to interact with other users, such as post, comment, or send messages, and we treat those interactions as Content, too.
- Communication Information: If you communicate with us, such as via email or our pages on social media sites, we may collect Personal Data like your name, contact information, and the contents of the messages you send (“Communication Information”).
- Contact Data: If you choose to connect your device contacts, we upload information from your device address books and check which of your contacts also use our Services. If any of your contacts aren’t yet using our Services, we’ll update you if they sign up for our Services later. Learn more(hapet në një dritare të re) about connecting your contacts and how we use uploaded contact information(hapet në një dritare të re) of people who don’t use our Services.
- Other Information You Provide: We collect other information that you provide to us, such as when you participate in our events or surveys, or when you provide us or a vendor operating on our behalf with information to establish your identity or age (collectively, “Other Information You Provide”).
Personal Data We Receive from Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions:
- Log Data: We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
- Usage Data: We collect information about your use and activity across the Services, such as the types of content that you view or engage with, the features you use and the actions you take, when you submit feedback to a model response, the people with whom you interact, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection. If you use the Atlas browser we may also collect your browser data according to your controls(hapet në një dritare të re) and use of the service.
- Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected depends on the type of device you use and its settings.
- Location Information: We determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to make your product experience better, for example to protect your account by detecting unusual login activity or to provide more accurate responses. In addition, some of our Services allow you to choose to provide more precise location information from your device, such as location information from your device’s GPS.
- Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. We store some of the information described in this Policy with cookies, for example to help maintain your preferences across sessions if you’re not logged in, or to assist with authentication and customer support. For details about our use of cookies, please read our Cookie Notice.
Information We Receive from Other Sources: We receive information from other sources, such as our trusted security and safety partners to protect safety and prevent fraud, abuse, and other threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services.
We also collect information from other sources, like information that is publicly available on the internet, to develop the models that power our Services. For more information on the sources of information used to develop the models that power ChatGPT and other Services, please see this help center article(hapet në një dritare të re).
We use Personal Data for the following purposes:
- To provide, analyse, and maintain our Services, for example to respond to your questions for ChatGPT;
- To improve and develop our Services and conduct research, for example to develop new features;
- To personalize and customize your experience across our Services, for example to provide you with more relevant Content;
- To communicate with you, including to respond to your questions, and send you information about our Services and events, for example about changes or improvements to the Services;
- To promote our products and services to you through direct marketing and on third-party properties, and to assess the effectiveness of those efforts, subject to your choices and controls (learn more(hapet në një dritare të re));
- Identify your contacts who use our Services when you choose to connect your contacts and update you if they join our Services later;
- To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services, including by monitoring any Content submitted or exchanged on our platforms (learn more here); and
- To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, OpenAI, or third parties, for instance to prevent harm to you or others, or to estimate your age to give you an age-appropriate experience.
We also aggregate or de-identify Personal Data so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information, unless required by law.
As noted above, we may use Content you provide us to improve our Services, for example to train the models that power ChatGPT. Read our instructions(hapet në një dritare të re) on how you can opt out of our use of your Content to train our models.
We disclose your Personal Data in the following circumstances:
- Vendors, Service Providers, and Marketing Partners: To assist us in meeting business operations needs and to perform certain services and functions, we disclose Personal Data to vendors, service providers, and marketing partners, including providers of hosting services, customer service vendors, cloud services, content delivery services, support and safety services, email communication software, web analytics services, payment and transaction processors, search and shopping providers, and information technology providers. We also work with service providers who help us with age and identity verification, and you can learn more here(hapet në një dritare të re). When we work with Service Providers, these parties will access, process, or store Personal Data based on our instructions and only in the course of performing their duties to us. We also share limited information with select marketing partners who are not service providers in order to promote our products and services on third-party properties and help us assess the effectiveness of those efforts. Some of these partners may receive information through cookies and similar technologies. Learn more about these practices and the choices available to you here(hapet në një dritare të re).
- Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Data may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
- Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties in compliance with the law (i) if required to do so to comply with a legal obligation, or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, users, or the public, or (vi) to protect against legal liability.
- Affiliates: We disclose Personal Data to our affiliates, meaning an entity that controls, is controlled by, or is under common control with OpenAI. Our affiliates may use this Personal Data in a manner consistent with this policy.
- Business Account Administrators: When you join a ChatGPT Enterprise or business account, the administrators of that account may access and control your OpenAI account, including being able to access your Content. In addition, if you create an account using an email address belonging to your employer or another organization, we may share the fact that you have an account and certain account information, such as your email address, with your employer or organization to, for example, enable you to be added to their business account.
- Parent or Guardian of a Teen: Teen users and their parents or guardians can choose to link their accounts, allowing the parent or guardian to manage certain settings, and receive alerts if we detect a serious safety concern. These accounts can be unlinked at any time. Learn more(hapet në një dritare të re) about account linking.
- Other Users and Third Parties You Interact or Share Information With: Certain Services allow you to interact or share information with other users or third parties. For example, you can share content like ChatGPT conversations(hapet në një dritare të re) or Sora videos(hapet në një dritare të re) and characters(hapet në një dritare të re), or share information with third-party search(hapet në një dritare të re) and shopping(hapet në një dritare të re) partners. Information you share with third-party partners is governed by their own terms and privacy policies, and you should make sure you understand those terms and policies before sharing information with them.
We also aggregate or de-identify Personal Data so that it no longer identifies you and share it with third parties for the purposes described above, such as to help improve our Services.
We’ll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data depends on the type of data, how we use it, and in many cases your settings:
- Information we retain until you delete it: Some of our Services allow you to delete Personal Data stored in your account. For example, you can delete specific, or all, of your ChatGPT conversations, delete specific Saved Memories(hapet në një dritare të re), or delete your account. Once you choose to delete Personal Data, we will remove it from our systems within 30 days unless we need to retain it for longer as described below, or it has already been de-identified and disassociated from your account when you allow us to use your Content to improve our models(hapet në një dritare të re).
- Information we delete automatically: In some cases, Personal Data will be deleted automatically. For example, Temporary Chats(hapet në një dritare të re) will be automatically deleted within 30 days (unless we have to retain them for safety or legal reasons, as described further below), and your Atlas incognito browsing history(hapet në një dritare të re) won’t be saved after you end your session.
- Information we retain for longer for legitimate security, safety, or legal reasons: In some cases, we need to retain Personal Data for longer even after you delete it, for example because we are legally required to, to address fraud and abuse, for security reasons, or for financial record-keeping purposes. For instance:
- If specific Content, or your account, is banned because of violations of our usage policies, we may retain that data for to protect our services from fraud, abuse, or other violations of our policies;
- If we are legally required to retain your data (for instance, we receive a lawful subpoena) then we may retain it for the duration of the relevant legal or regulatory obligation;
- When we are a party to a financial transaction (for instance, when we process your payment for a ChatGPT Plus or Pro account, or facilitate a purchase on ChatGPT), we may retain payment and transaction related information to meet our accounting, dispute resolution, and regulatory compliance purposes;
- When you ask us to delete your Personal Data, we retain the audit record of the erasure request to be able to verify that we have complied with the request.
In determining these retention periods, we consider a number of factors, such as:
- Our purpose for processing the Personal Data (such as whether we need to retain it to provide our Services);
- The amount, nature, and sensitivity of the information;
- The potential risk of harm from unauthorized use or disclosure;
- Any legal requirements that we are subject to.
Our Services provide you with a number of controls over your Personal Data and how it is used and retained. You can always change these settings in your account. These include the following controls:
- You can easily choose whether your Content can be used to improve and train our models(hapet në një dritare të re).
- You can decide whether we will remember details between chats to make Content more personalized and relevant.
- You can export your ChatGPT history and data in your account’s data controls.
- You can delete or archive chats in ChatGPT, or delete your account entirely.
- If you enable Temporary Chat(hapet në një dritare të re) in ChatGPT, those conversations with ChatGPT will not appear in your history or be used to improve OpenAI’s models.
- Depending on applicable law, you may be able to choose which cookies are used when you use our Services, and you can make choices about the use of your information for purposes of promoting our products and services to you on third-party properties (learn more(hapet në një dritare të re)).
- If you use the Atlas browser, you can delete your browsing history or choose to browse the web in incognito mode, which helps keep your browsing private from other people who use your device.
- You can unsubscribe from marketing communications you receive from us by using the choices provided in those communications.
You can find more information on data controls here(hapet në një dritare të re) and by visiting privacy.openai.com(hapet në një dritare të re).
Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:
- Access your Personal Data and information relating to how it is processed.
- Rectify or update your Personal Data
- Delete your Personal Data from our records.
- Restrict how we process your Personal Data.
- Transfer your Personal Data to a third party (right to data portability).
- Withdraw your consent—where we rely on consent as the legal basis for processing.
- Lodge a complaint with your local data protection authority.
You can exercise some of these rights through your OpenAI account using the tools described in the Data controls section, or you can submit your request through privacy.openai.com(hapet në një dritare të re) or to dsar@openai.com. You can contact our data protection officer at dpo@openai.com.
A note about accuracy: Services like ChatGPT generate responses by reading a user’s request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that ChatGPT output contains factually inaccurate information about you and you would like to request a correction or removal of the information, you can submit these requests through privacy.openai.com(hapet në një dritare të re) or to dsar@openai.com, and we will consider your request based on applicable law and the technical capabilities of our models.
For information on how to exercise your rights with respect to data we have collected from the internet to train our models, please see this help center article(hapet në një dritare të re).
OpenAI processes your Personal Data for the purposes described in this policy on servers located in various jurisdictions, including processing and storing your Personal Data in our facilities and servers in the United States, or in countries or territories where our affiliates and partners or our vendors and service providers are located. While data protection law varies by country, we apply the protections described in this policy to your Personal Data regardless of where it is processed, and only transfer that data pursuant to legally valid transfer mechanisms.
Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to OpenAI through the Services, please email us at privacy@openai.com. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services. Learn more(hapet në një dritare të re) about how teens and parents or guardians can choose to link their accounts.
Ne zbatojmë masa teknike, administrative dhe organizative të arsyeshme komerciale, të hartuara për të mbrojtur të dhënat personale nga humbja, keqpërdorimi dhe aksesi, zbulimi, ndryshimi ose asgjësimi i paautorizuar. Megjithatë, asnjë transmetim në internet ose email nuk është kurrë plotësisht i sigurt ose pa gabime. Prandaj, duhet të bësh kujdes të veçantë kur vendos se çfarë informacioni i jep shërbimeve. Për më tepër, ne nuk mbajmë përgjegjësi për anashkalimin e parametrave të privatësisë ose masave të sigurisë të përfshira në shërbim, ose në faqet e internetit të palëve e treta.
Disa ligje të privatësisë të shteteve të SHBA-së(hapet në një dritare të re) kërkojnë zbulime specifike. Tabela e mëposhtme ofron informacione të tjera mbi kategoritë e të dhënave personale që mbledhim dhe si i përdorim dhe i zbulojmë ato informacione. Mund të lexoni më shumë rreth të dhënave personale që mbledhim dhe nga i mbledhim ato në “Të dhënat personale që mbledhim” më lart, si i përdorim të dhënat personale në “Si i përdorim të dhënat personale” më lart, kur i zbulojmë të dhënat personale në “Zbulimi i të dhënave personale” më lart dhe si i ruajmë të dhënat personale në “Ruajtja” më lart. Ne nuk përpunojmë të dhëna delikate me qëllim të nxjerrjes së karakteristikave për ty.
Kategoria e të dhënave personale | Përdorimi i të dhënave personale | Zbulimi i të dhënave personale |
Ne mbledhim informacionet e mëposhtme, siç përshkruhet më sipër:
| Ne i përdorim këto informacione për qëllimet e mëposhtme, siç përshkruhet më sipër:
| Ne mund ta zbulojmë këtë informacion në rrethanat e mëposhtme, siç përshkruhet më sipër, te:
|
Të drejtat e tua për çregjistrim. Ne nuk “shesim” të dhëna personale. Në varësi të zgjedhjeve të tua, ne mund të ndajmë të dhëna të kufizuara me partnerë të përzgjedhur të marketingut me qëllim promovimin e produkteve dhe shërbimeve tona në platformat e palëve të treta.
Kjo njihet si "reklama të synuara" ose ndarje për "reklama të sjelljes ndërkontekstuale" sipas disa ligjeve shtetërore të privatësisë. Mund të çregjistrohesh duke përdorur kontrollin e privatësisë për marketingun te cilësimet e llogarisë sate. Nëse nuk je identifikuar, mund të tërhiqesh duke përdorur lidhjen “Menaxho kukit” në faqen tonë të internetit. Mund të çregjistrohesh gjithashtu duke përdorur një mekanizëm të njohur ligjërisht për çregjistrim, si kontrolli global i privatësisë. Mund të gjesh më shumë informacion mbi llojet e të dhënave që përdorim dhe ndajmë për këto qëllime dhe kontrollet që të ofrojmë këtu(hapet në një dritare të re). Ne nuk përfshihemi në këto aktivitete për përdoruesit që e dimë se janë nën 18 vjeç.
Të drejtat e tua të tjera.Në varësi të vendit ku jeton dhe përjashtimeve të zbatueshme, mund të kesh të drejtat e mëposhtme të privatësisë në lidhje me të dhënat e tua personale:
- E drejta për të ditur informacionin mbi përpunimin e të dhënave të tua personale nga ana jonë, duke përfshirë të drejtën për akses në të dhënat e tua personale, shpesh në një format të lëvizshëm;
- E drejta për të kërkuar fshirjen e të dhënave personale;
- E drejta për të korrigjuar të dhënat personale; dhe
- E drejta për të qenë të lirë nga hakmarrja në lidhje me ushtrimin e ndonjë prej të drejtave tuaja të privatësisë.
Të drejtat e privatësisë të përshkruara në këtë seksion mund t'i ushtrosh duke paraqitur një kërkesë përmes privacy.openai.com(hapet në një dritare të re) ose te dsar@openai.com. Shqyrto raportimin e të drejtave të privatësisë në Kaliforësh këtu.
Verifikimi. Për të mbrojtur të dhënat e tua personale nga aksesi, ndryshimi ose fshirja e paautorizuar, mund të kërkojmë që të verifikosh kredencialet e tua përpara se të mund të dorëzosh një kërkesë për të ditur, korrigjuar ose fshirë të dhënat personale. Nëse nuk ke llogari me ne, ose nëse dyshojmë për aktivitet mashtrues ose keqdashës, mund të të kërkojmë të japësh të dhëna personale shtesë për verifikim. Nëse nuk mund ta verifikojmë identitetin tënd, nuk do të jemi në gjendje ta plotësojmë kërkesën tënde.
Agjentët e autorizuar. Në varësi të vendit ku banoni, mund të dorëzoni gjithashtu një kërkesë për të drejta përmes një agjenti të autorizuar. Nëse e bëni këtë, agjent duhet të paraqesë autoritetin për të vepruar në emrin tuaj, si p.sh. leje të nënshkruar me shkrim, dhe gjithashtu mund t'ju kërkohet të verifikoni në mënyrë të pavarur identitetin tuaj me ne. Kërkesat e agjentëve të autorizuar mund të dorëzohen në dsar@openai.com.
Apelimet. Në varësi të vendit ku banoni, mund të keni të drejtë të apeloni një vendim që ne marrim në lidhje me kërkesat për të ushtruar të drejtat tuaja. Për të apeluar një vendim, dërgoni kërkesën në dsar@openai.com.
Ne mund ta përditësojmë këtë politikë herë pas here. Kur ta bëjmë këtë, do të publikojmë një version të përditësuar dhe datën e hyrjes në fuqi në këtë faqe, përveç nëse kërkohet një lloj tjetër njoftimi nga ligji i zbatueshëm.
Nëse banoni në Zonën Ekonomike Evropiane (ZEE) ose Zvicër, OpenAI Ireland Limited, me zyrën e saj të regjistruar në adresën 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Irlandë, është kontrolluesi dhe përgjegjës për përpunimin e të dhënave tuaja personale siç përshkruhet në këtë politikë.
Nëse banoni diku tjetër, OpenAI OpCo, LLC, me zyrën e saj të regjistruar në 1455 Third Street, San Francisco, California 94158, SHBA, është kontrolluesi dhe është përgjegjës për përpunimin e të dhënave tuaja personale siç përshkruhet në këtë politikë.
Please contact support(hapet në një dritare të re) if you have any questions or concerns not already addressed in this policy.