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- Gleap GmbH
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Hoe het werkt
Gleap brings your customer support workspace into ChatGPT. Search and triage tickets, look up contacts and companies, reply to customers or add an internal note, keep your help center up to date, and check support metrics without leaving the conversation. Ask for the open high-priority tickets that are still unassigned, pull a customer's full history before you answer them, draft a help center article in every language you support, or compare this month's first response time to last month's. Sales teams can move deals through CRM pipelines, and product teams can search feature requests and survey responses. Connecting takes a single sign-in: authorize with your Gleap account, choose the project ChatGPT may access, and you are set. Every action runs with your own Gleap permissions.
What else can you do?
Prioritize the support queue
Gleap Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
Prepare a customer reply
Gleap Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
Find recurring support issues
Gleap Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
Wat is inbegrepen
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Gleap
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De beschikbaarheid hangt af van de plug-in, je abonnement en de instellingen van je werkruimte. Voor sommige verbindingen is configuratie of goedkeuring door een beheerder vereist. Neem contact op met de beheerder van je werkruimte als toegang is geblokkeerd.
