Zendesk (Beta)

Investigate support activity and manage Zendesk work

機能: Interactive, Read, Write
カテゴリー: オペレーション
開発者: OpenAI
Webサイト: （新しいウィンドウで開く）

Zendesk (Beta) Investigate tickets and customer context, review support operations, and update Zendesk only when requested

仕組み

Use Zendesk to investigate support tickets and customer context, review queues and service metrics, work with Guide content, inspect Talk, Chat, and Omnichannel operations, and perform explicit support updates through the OpenAI connector.

What else can you do?

Prioritize the support queue
Zendesk (Beta) Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
ChatGPT Work で試す（新しいウィンドウで開く）
Prepare a customer reply
Zendesk (Beta) Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
ChatGPT Work で試す（新しいウィンドウで開く）
Find recurring support issues
Zendesk (Beta) Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
ChatGPT Work で試す（新しいウィンドウで開く）