Text

Search support conversations

カテゴリー: オペレーション
開発者: Text, Inc.
Webサイト: （新しいウィンドウで開く）

Text Find the highest impact tickets I can resolve in the next two hours and explain your choices.

仕組み

Text lets authorized users search and retrieve customer conversations, HelpDesk tickets, archived LiveChat chats, transcripts, and tags in ChatGPT. Results are limited to data the user can already access in their Text workspace. The app is read-only and cannot create, update, send, or delete Text data.

What else can you do?

Prioritize the support queue
Text Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
ChatGPT Work で試す（新しいウィンドウで開く）
Prepare a customer reply
Text Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
ChatGPT Work で試す（新しいウィンドウで開く）
Find recurring support issues
Text Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
ChatGPT Work で試す（新しいウィンドウで開く）