- カテゴリー
- オペレーション
- 開発者
- Gleap GmbH
- Webサイト
- （新しいウィンドウで開く）
仕組み
Gleap brings your customer support workspace into ChatGPT. Search and triage tickets, look up contacts and companies, reply to customers or add an internal note, keep your help center up to date, and check support metrics without leaving the conversation. Ask for the open high-priority tickets that are still unassigned, pull a customer's full history before you answer them, draft a help center article in every language you support, or compare this month's first response time to last month's. Sales teams can move deals through CRM pipelines, and product teams can search feature requests and survey responses. Connecting takes a single sign-in: authorize with your Gleap account, choose the project ChatGPT may access, and you are set. Every action runs with your own Gleap permissions.
What else can you do?
Prioritize the support queue
Gleap Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
Prepare a customer reply
Gleap Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
Find recurring support issues
Gleap Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
含まれる内容
アプリ
Gleap
リソース
数回のクリックでプラグインを追加
利用可否は、プラグイン、ご利用プラン、ワークスペースの設定によって異なります。一部の接続では、管理者による設定または承認が必要です。アクセスがブロックされている場合は、ワークスペースの管理者にお問い合わせください。
