چگونگی عملکرد
Connect to ServiceNow directly in ChatGPT via ServiceNow Action Fabric. Run governed cross-departmental workflows and actions across IT, HR, Customer Service, Security, Risk, and more, all while respecting your existing ServiceNow permissions and security controls.
چه کارهای دیگری می‌توانید انجام دهید؟
Find a proven incident fix
ServiceNow Find resolved incidents with symptoms like the one in this incident record. Compare what fixed them and recommend the first diagnostic check our on-call engineer should run. Include the incident numbers so we can follow up.
Assess a change request
ServiceNow Review this change request against past changes to the same service. Flag any failures that could recur, explain what made those changes risky, and draft a recommendation for the change approver.
Prepare a case handoff
ServiceNow Prepare a handoff for this customer service case. Summarize what the customer reported, what support has tried, and what is still open. Draft a case note that gives the next agent one concrete action to take.
منابع
افزودن افزونهٔ ServiceNow تنها با چند کلیک
در دسترس بودن این قابلیت به افزونه، طرح شما و تنظیمات فضای کاری بستگی دارد. بعضی از اتصال‌ها فقط با راه‌اندازی یا تأیید مدیر قابل استفاده‌اند. اگر دسترسی شما مسدود شده است، با مدیر فضای کاری خود تماس بگیرید.
