All sales are final. We are unable to accept returns or exchanges. If you have any questions or issues with your order, please contact supplyco@openai.com⁠.

We accept credit cards and debit cards. All payments are processed securely in USD. Your transaction will appear on your statement as Supply Co.

Saddle Point, LLC is the merchant of record for Supply Co. For inquiries, contact supplyco@openai.com⁠.

Work Louder provides direct customer support and warranty coverage for this device. For any questions or support needs, please contact Work Louder directly at hello@worklouder.cc⁠. You can also find additional information on their website⁠(opens in a new window).

Pre-orders simply mean the item is not yet ready to ship. We’ll always note the expected shipping timeline on the product page, checkout, and we’ll email you with updates if anything changes.

Pre-orders may close based on inventory availability or item-specific timelines. Please refer to the product page for the most up-to-date pre-order window and availability details.

Quantities may be limited depending on the item. In general, we place limits on purchases so more people have a chance to buy items. Please refer to the product page for any item-specific limits.

If you have any questions or issues with your order, please contact supplyco@openai.com⁠.

We offer discounted standard shipping on qualifying orders:

• United States: $5 USD on orders over $75 USD
• Canada: $10 USD on orders over $100 USD
• UK and select European destinations: $20 USD on orders over $125 USD
• Select Asia-Pacific destinations: $30 USD on orders over $125 USD
• All other destinations: Shipping calculated at checkout

Eligible European destinations include Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Eligible Asia-Pacific destinations include Australia, New Zealand, Japan, South Korea, Singapore, Indonesia, Malaysia, the Philippines, Thailand, and Vietnam.

Discounted rates apply to standard shipping only. Expedited shipping, duties, taxes, remote-area fees, and other destination-specific charges are calculated separately. Final shipping options and costs will be shown at checkout.

All product prices, shipping rates, and order thresholds are shown and charged in U.S. dollars (USD). Your bank or payment provider will convert the final amount into your local currency and may charge conversion or foreign transaction fees.

Yes, we ship to many countries worldwide, though there are some destinations we’re unable to ship to due to shipping restrictions or past delivery issues. If you’re unsure whether we can ship to your location, please contact supplyco@openai.com⁠ before placing your order.

International customers are responsible for any customs duties, import taxes, or fees charged by their local government. These charges will be calculated and collected during checkout based on your shipping address.

In-stock orders typically ship within 48 hours. Pre-order items ship by the estimated date shown on the product page, in your cart, and in your order confirmation. If your order includes both in-stock and pre-order items, it will ship once all items are available.

You’ll receive a confirmation email shortly after placing your order. Once your order ships, you’ll receive a second email with tracking information.

Address changes are only possible before an order ships. While we can’t guarantee updates once processing has begun, please contact supplyco@openai.com⁠ as soon as possible and we’ll do our best to help.

If you experience any issues with your order or delivery, please contact supplyco@openai.com⁠.

Your personal information is used solely to process and ship your order. We do not sell customer data.

Email supplyco@openai.com⁠, and our team will get back to you as soon as possible.