Zendesk (Beta)

Investigate support activity and manage Zendesk work

能力: Interactive, Read, Write
類別: 營運
開發人員: OpenAI
網站: (在新視窗中開啟)

Zendesk (Beta) Investigate tickets and customer context, review support operations, and update Zendesk only when requested

運作方式

Use Zendesk to investigate support tickets and customer context, review queues and service metrics, work with Guide content, inspect Talk, Chat, and Omnichannel operations, and perform explicit support updates through the OpenAI connector.

What else can you do?

Prioritize the support queue
Zendesk (Beta) Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
在 ChatGPT 工作中試用(在新視窗中開啟)
Prepare a customer reply
Zendesk (Beta) Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
在 ChatGPT 工作中試用(在新視窗中開啟)
Find recurring support issues
Zendesk (Beta) Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
在 ChatGPT 工作中試用(在新視窗中開啟)