Gleap

Manage support tickets & CRM

Kategorija: Operacije
Razvijalec: Gleap GmbH
Spletna stran: (odpre se v novem oknu)

Gleap Show me the open high-priority tickets nobody is assigned to

Kako deluje

Gleap brings your customer support workspace into ChatGPT. Search and triage tickets, look up contacts and companies, reply to customers or add an internal note, keep your help center up to date, and check support metrics without leaving the conversation. Ask for the open high-priority tickets that are still unassigned, pull a customer's full history before you answer them, draft a help center article in every language you support, or compare this month's first response time to last month's. Sales teams can move deals through CRM pipelines, and product teams can search feature requests and survey responses. Connecting takes a single sign-in: authorize with your Gleap account, choose the project ChatGPT may access, and you are set. Every action runs with your own Gleap permissions.

What else can you do?

Prioritize the support queue
Gleap Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
Preizkusite v ChatGPT Work(odpre se v novem oknu)
Prepare a customer reply
Gleap Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
Preizkusite v ChatGPT Work(odpre se v novem oknu)
Find recurring support issues
Gleap Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
Preizkusite v ChatGPT Work(odpre se v novem oknu)

What’s included

App

Gleap

Sredstva

Add plugins in a few clicks

Browse for plugins that support your team’s tools and tasks.

ChatGPT plugin directory showing Google Drive, Slack, and Google Calendar.

Install the plugin, then follow the prompts to review permissions and connect any required apps.

Start a new chat in ChatGPT Work or Codex, describe the result you need, and ask it to use plugins.

Availability depends on the plugin, your plan, and workspace settings. Some connections require admin setup or approval. Contact your workspace admin if access is blocked.

View the setup guide