Businesses in ChatGPT

Businesses in ChatGPT helps people discover what businesses offer and learn more about them on ChatGPT. These policies apply when a business or its authorized representative creates, claims, or edits a profile, including the details, descriptions, photos, services, and links they submit. Profiles may also include information from other sources. Businesses must comply with applicable laws and regulations and all relevant OpenAI policies, including the Usage policies⁠⁠ that govern use of our products and services and the Commerce policies⁠ that govern product feeds and the products they contain.

You may manage a profile only if you own the business or are authorized to represent it. Do not impersonate a business, create a fake or duplicate profile, or misrepresent ownership, affiliation, credentials, or endorsements.

Information you add or change must truthfully represent the business and be kept current. This includes the business name, category, address or service area, hours, contact details, and products or services offered. Do not make false or misleading claims about prices, availability, qualifications, or likely results.

Profile content must comply with our Usage policies⁠. These standards apply to everything a business adds to its profile, including text, images, and links.

Offensive language and imagery. Keep profile content suitable for a broad audience. We may reject obscene, gratuitously profane, vulgar, or shocking material, including in names or branding.

Discrimination, harassment, and bullying. Do not use slurs or content that demeans, harasses, or urges discriminatory treatment of people based on protected characteristics. Do not target individuals with bullying or abuse.

Sexual or graphic content. Do not include sexually explicit material or graphic depictions of violence in descriptions, photos, or other profile content.

Misleading promotion. Do not use fabricated reviews or endorsements, unsupported guarantees, or claims that conceal material terms such as fees or conditions.

Privacy and rights. Do not publish another person’s private or sensitive information. Use photos, logos, and other material only if you have the rights or permission to do so.

Links and destinations. Links must be relevant to the business and accurately represent where they lead. Do not link to phishing or malware sites, use deceptive redirects, or use a profile to direct people to content prohibited by these policies.

Not every business can create or claim a profile. We may decline a request when a business’s offerings or practices raise significant safety or integrity concerns. We may also hold off on allowing businesses in other categories to create or claim profiles until we have the safeguards needed to support them responsibly. Eligibility requirements may change over time. Learn more about creating or claiming a profile here⁠(opens in a new window).

We may decline or remove submitted content, limit profile management, or remove a profile for violations or to protect users. Businesses remain responsible for the information they provide even though OpenAI does not verify every detail or resolve every factual dispute. We may update these policies as we learn.