Commerce policies

OpenAI’s commerce experience is designed to help people find and buy products they’re looking for with confidence. These policies set clear guardrails so commerce on OpenAI stays safe, lawful, and trusted.

This policy defines categories of products and services that are not allowed to be sold, promoted for sale, or facilitated through OpenAI commerce features.

These standards apply to all commerce surfaces, including product listings or feeds, merchants, and linked web pages. Sellers and products must also comply with OpenAI’s other applicable policies (including our Usage Policies) and all applicable laws and regulations.

OpenAI reserves the right to remove products or sellers, and to restrict commerce features, for any reason.

• Pornography or explicit sexual content, including paid adult subscriptions, explicit video, or sites whose primary purpose is sexual arousal.
• Adult sexual products, including sex toys and fetish-focused products.
• Gambling services that enable wagering money or items of value, including online casinos, sportsbooks, and real-money gaming with cash-out.

• Illegal or regulated drugs, including cannabis/THC products, psychedelics, and similar controlled substances.
• Drug paraphernalia primarily intended to produce, prepare, or consume controlled substances.
• Prescription-only medications or medical products.
• Supplements, including ingestible products marketed for weight loss, sexual enhancement, bodybuilding, detoxification, or other health-related effects.

• Counterfeit products or replicas that infringe trademarks.
• Tools that facilitate financial fraud, such as card skimmers or synthetic-ID tools.
• Pirated content or piracy-enabling tools, including unauthorized streaming content and cracked software keys.
• Stolen goods or items sold without clear provenance.
• Wildlife or environmental contraband, including live animals and items restricted under conservation laws.
• Products designed to evade laws, regulations, testing, anti-theft measures, or required safety or compliance controls, or to impersonate law enforcement, emergency services, or government officials.
• Human body parts, remains, tissue, teeth, blood, breast milk, and other bodily fluids, including products made from or containing them.

• Malware, spyware, or hacking tools intended to gain unauthorized access, exfiltrate data, or control devices without consent.
• Covert surveillance or tracking equipment marketed for clandestine monitoring or unauthorized access.
• Practical hacking and offensive-security products that teach, package, or operationalize offensive cyber activity. 

• Alcoholic beverages (over 0.5% ABV) or kits enabling distillation.
• Tobacco products, including cigarettes, cigars, and smokeless tobacco.
• Nicotine products, including vaping products, nicotine pouches, and nicotine e-liquids.
• Tobacco and nicotine consumption accessories, including products primarily used to roll, fill, smoke, vape, or inhale tobacco or nicotine products.

• Firearms, ammunition, and firearm accessories, including “80%” receivers and magazines.
• Explosives and explosive-related items, including certain fireworks, blasting caps, and bomb precursors.
• Illegal or age-restricted weapons where restricted by law (e.g., certain knives, brass knuckles, batons, or crossbows where prohibited).
• Self-defense weapons (e.g., pepper spray, stun guns, tasers), given legal restrictions in many jurisdictions.
• Extremist merchandise or propaganda that glorifies or supports violent extremist ideologies or designated terrorist groups.
• Dangerous chemicals and hazardous materials, including highly toxic, poisonous, corrosive, radioactive, or otherwise acutely hazardous substances. 

• Recalled or unsafe products, including items subject to a manufacturer or government recall, stop-sale order, market withdrawal, safety alert, or similar official action based on product safety concerns.
• Products that present a clear serious safety hazard, especially for babies, children, or other vulnerable groups.

• Fake IDs and documents and services that make or sell false documents.
• Consumer lead and personal data lists, including records containing contact details, demographic information, purchase intent, or similar personal attributes.
• Social media manipulation services that artificially inflate social media engagement, reach, or influence. 

In addition to the categories above, we do not allow certain products or services that are commonly restricted by payment networks and financial partners. These include:

• Debt relief and credit repair 
• Unregulated financial services (e.g., check cashing, shell banks, prop trading)
• Crypto and nfts (e.g., sales, crypto mining, staking)
• Identity theft monitoring (e.g., paid identity-protection plans, dark-web scans)
• Certain legal services (e.g., bail bonds, non-fee law-firm trust funds)
• Certain travel services with high chargeback risk (e.g., charter flights, timeshares, cruise tickets)

• Unsupported digital goods, including credits, entitlements, memberships, subscriptions, downloadable files, templates, graphics, promotional kits, standalone ebooks, and similar digital products, except for conventional software, software licenses, and complete video games.
• Unsupported services, including consulting, professional, or remote services, and other purchases whose primary deliverable is labor, advice, access, authorization, processing, or other post-purchase work.

Merchants must provide truthful listings and imagery and address customer concerns through the partner platform’s support channels. Merchants may not use ChatGPT commerce features to engage in fraudulent, deceptive, misleading, or unlawful activity. This includes:

• Impersonating a business or brand
• Misrepresenting products, including pricing, availability, origin, condition, or key characteristics.
• Using deceptive marketing tactics, such as fake reviews, fabricated endorsements, or artificially inflated followers, likes, views, or other engagement.
• Using unclear or unfair terms, including hidden fees or misleading refund or return policies.