OpenAI for retail and ecommerce

Stay ahead as AI reshapes shopping

Name: ChatGPT
Brand: OpenAI
Price: 25 USD
Availability: InStock

Help customers discover your products, buy with confidence, and get expert service across your websites, apps, and stores.

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Trusted by leading retailers

Put AI to work across your retail business

Get the models, tools, and deployment support to build and scale AI shopping experiences across text, voice, and images.

Help shoppers buy with confidence

Build shopping assistants that can understand images, answer by voice, and show visual previews on your sites and apps.

Reach customers as they decide

Introduce your products through ChatGPT Ads as shoppers research, compare, and decide what to buy.

Deliver better service at scale

Resolve customer and supplier issues faster with AI assistance connected to your product, order, and policy information.

Bring new experiences to market faster

Build, test, and ship storefront features, shopping apps, and internal tools faster with Codex.

AI use cases for retail and ecommerce

Shopping assistant recommends two outfits for a work dinner under $250, alongside shoes and pearl earrings.

Supplier Support Workspace compares shipment and receiving records, opens a receiving review, and drafts a supplier reply.

Catalog quality review corrects a coffee table’s material, leg design, finish, scalloped edges, and drawer attributes.

Associate Assistant recommends a waterproof jacket under $150 with size, stock, store location, and returns information.

Codex adds and tests a “Complete the look” feature for a retail storefront showing coordinated products.

Shopping assistance

Help shoppers find and choose the right products with personalized guidance.

Customer and supplier service

Catalog enrichment

Store associate assistance

Software development

Reach shoppers in ChatGPT

1.2 billion people use ChatGPT each week. Connect with shoppers as they explore, compare, and decide what to buy.

Get your products discovered

Help shoppers find your products by sharing current product details, prices, and availability.

Share product feeds

Reach customers with relevant ads

Introduce your products during relevant shopping conversations and measure campaign performance.

Try ChatGPT ads

Two ChatGPT conversations showing grocery ads and product recommendations on a blue gradient.

Trusted by retail and ecommerce leaders

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“We wanted to give every associate the confidence of a ten-year veteran… Before, you’d have three people spending 30 minutes trying to help. Now, one associate can get it done in minutes.”

Vinny Scalese, SVP of Store Operations, Lowe’s

See how retail leaders put AI to work

Scaled expert guidance online and in stores

Opened a new shopping channel in ChatGPT

Expanded product discovery and freed team capacity

Build your next retail experience with OpenAI

Talk with our retail sales team about your business priorities and where AI can make the biggest difference.