Zendesk (Beta)
Investigate support activity and manage Zendesk work
- Kapabiliteter
- Interactive, Read, Write
- Kategori
- Drift
- Utvikler
- OpenAI
- Nettsted
- (åpnes i et nytt vindu)
Slik fungerer det
Use Zendesk to investigate support tickets and customer context, review queues and service metrics, work with Guide content, inspect Talk, Chat, and Omnichannel operations, and perform explicit support updates through the OpenAI connector.
What else can you do?
Prioritize the support queue
Zendesk (Beta) Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
Prepare a customer reply
Zendesk (Beta) Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
Find recurring support issues
Zendesk (Beta) Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
Dette er inkludert
Apper
Zendesk
Ressurser
Legg til programtillegg med noen få klikk
Tilgjengeligheten avhenger av pluginen, abonnementet ditt og innstillingene for arbeidsområdet. Noen tilkoblinger krever oppsett eller godkjenning fra en administrator. Kontakt administratoren for arbeidsområdet hvis tilgangen er blokkert.
