Commonwealth Bank of Australia builds AI fluency at scale
By rolling out ChatGPT Enterprise across its workforce, CBA is improving how teams work and deliver better outcomes for customers.
Results
50k
employees using ChatGPT Enterprise
Commonwealth Bank of Australia (CBA) is partnering with OpenAI to roll out ChatGPT Enterprise across nearly 50,000 employees, making AI a core capability for the entire organization rather than a limited pilot.
With a focus on security, consistency, and familiarity, CBA is building AI fluency through connectors, training, leadership role modeling, and hands-on programs like forums, daily tasks, and internal experiments.
The goal is to embed AI into everyday workflows, then expand into agent-powered use cases that improve customer experience in high-impact moments, including customer service and fraud and scam response.
“When we wanted to get the organization using a very high-quality product with real consistency, we chose OpenAI so we could translate that capability into better outcomes for our customers.”
By pairing enterprise-wide adoption with deliberate engagement, CBA is treating AI as a platform to deliver better outcomes for customers across Australia. Hear more in a brief conversation with Matt Comyn, CEO, Commonwealth Bank of Australia, above.
