Zendesk (Beta)
Investigate support activity and manage Zendesk work
- Capabilities
- Interactive, Read, Write
- Category
- Operations
- Developer
- OpenAI
- Website
- (opens in a new window)
How it works
Use Zendesk to investigate support tickets and customer context, review queues and service metrics, work with Guide content, inspect Talk, Chat, and Omnichannel operations, and perform explicit support updates through the OpenAI connector.
What else can you do?
Prioritize the support queue
Zendesk (Beta) Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
Prepare a customer reply
Zendesk (Beta) Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
Find recurring support issues
Zendesk (Beta) Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
What’s included
App
Zendesk
Resources
Add plugins in a few clicks
Availability depends on the plugin, your plan, and workspace settings. Some connections require admin setup or approval. Contact your workspace admin if access is blocked.
