- Category
- Operations
- Developer
- Text, Inc.
- Website
- (opens in a new window)
How it works
Text lets authorized users search and retrieve customer conversations, HelpDesk tickets, archived LiveChat chats, transcripts, and tags in ChatGPT. Results are limited to data the user can already access in their Text workspace. The app is read-only and cannot create, update, send, or delete Text data.
What else can you do?
Prioritize the support queue
Text Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
Prepare a customer reply
Text Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
Find recurring support issues
Text Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
What’s included
App
Text
Resources
Add plugins in a few clicks
Availability depends on the plugin, your plan, and workspace settings. Some connections require admin setup or approval. Contact your workspace admin if access is blocked.
