OpenAI Presence
Put trusted AI agents to work across customer channels and internal workflows.
Trusted AI agents
Each agent improves through real-world experience, with evaluations, guardrails, and human approval governing every change.
One presence across every channel
Trust built into every deployment
Improve quality continuously
Built with leading enterprises
Built through years of deploying agents with customers, Presence is a battle-tested product shaped by the demands of mission-critical environments.
Use cases
Customer support
Build trusted AI support agents grounded in your SOPs, policies, and escalation rules. Resolve common requests across voice and chat, freeing teams for complex cases.
Demand generation
Engage inbound prospects instantly across voice and chat. Qualify leads, capture intent, and enrich records so sales teams can focus on the best opportunities.
Claims
Guide customers through the claims process, from initial intake to resolution. Collect required information, apply claims policies, update systems, and route complex or higher-risk cases to specialists.
Human resources
Give employees fast answers on leave, benefits, payroll, and expenses. Resolve cases and guide new hires through onboarding, from forms and equipment to training and account setup.
IT help desk
Resolve common IT requests, from password resets and account access to software and device support. Apply security policies, take approved actions, and route complex issues to the right teams.
Procurement
Streamline supplier onboarding and purchase-order requests from intake to approval. Apply procurement policies, collect required information, and route exceptions to the right teams.