Zendesk (Beta)
Investigate support activity and manage Zendesk work
- Capacidades
- Interactive, Read, Write
- Categoría
- Operaciones
- Desarrollador
- OpenAI
- Sitio web
- (se abre en una nueva ventana)
Cómo funciona
Use Zendesk to investigate support tickets and customer context, review queues and service metrics, work with Guide content, inspect Talk, Chat, and Omnichannel operations, and perform explicit support updates through the OpenAI connector.
What else can you do?
Prioritize the support queue
Zendesk (Beta) Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
Prepare a customer reply
Zendesk (Beta) Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
Find recurring support issues
Zendesk (Beta) Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
Qué incluye
Aplicación
Zendesk
Recursos
Agrega complementos en unos pocos clics
La disponibilidad depende del complemento, tu plan y la configuración del espacio de trabajo. Algunas conexiones requieren configuración o aprobación del administrador. Ponte en contacto con el administrador de tu espacio de trabajo si el acceso está bloqueado.
