Zendesk (Beta)
Investigate support activity and manage Zendesk work
- Kapabiliteter
- Interactive, Read, Write
- Kategori
- Drift
- Udvikler
- OpenAI
- Website
- (åbner i et nyt vindue)
Sådan fungerer det
Use Zendesk to investigate support tickets and customer context, review queues and service metrics, work with Guide content, inspect Talk, Chat, and Omnichannel operations, and perform explicit support updates through the OpenAI connector.
What else can you do?
Prioritize the support queue
Zendesk (Beta) Review my open support tickets and recommend the five to handle first. Explain the priority using the available impact, status, and conversation history.
Prepare a customer reply
Zendesk (Beta) Read this ticket and summarize the issue, work already attempted, and missing details. Draft a concise customer reply for review without sending it.
Find recurring support issues
Zendesk (Beta) Review up to fifty recent support conversations and group recurring issues. Include representative tickets and recommend the three topics worth investigating first.
Hvad er inkluderet
Apps
Zendesk
Ressourcer
Tilføj plugins med få klik
Tilgængeligheden afhænger af plugin'et, dit abonnement og indstillingerne for arbejdsområdet. Nogle forbindelser kræver opsætning eller godkendelse af en administrator. Kontakt administratoren for dit arbejdsområde, hvis adgang er blokeret.
