About the team
At OpenAI, our User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We serve a diverse customer base, ranging from early-stage startups to global enterprises, across ChatGPT and our API. Our team works closely with Sales, Product, Engineering, and countless other teams, overseeing a multitude of responsibilities that ensure we're delivering the best possible support to our users at scale.
About the role
We are looking for dedicated, experienced, and passionate individuals to help establish our User Operations team. In this role, you will be interacting directly with our customers, digging into complex issues to define the undefined, and setting a positive precedent for the rest of the team to follow. Your work will bring us toward industry-leading response times and user experience in an increasingly intricate space.
This role presents a unique opportunity to bring about systemic improvements in the user experience while engaging with breakthrough AI technologies. If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team.
In this role, you will:
You might thrive in this role if you have:
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
Compensation, Benefits and Perks
Total compensation also includes generous equity and benefits.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.